By Tricitynews
New Delhi 15th March, 2019:- India’s largest luxury car manufacturer
Mercedes-Benz today, reiterated its focus and commitment towards customer
service by inaugurating two state-of-the-art service facilities in one day in New
Delhi.Both the world-class service facilities are built in partnership with Silver
Arrows, who have been associated with Mercedes-Benz for seven years. With this,
Mercedes-Benz continues to have the highest network reach of 97 outlets in 47
cities across India. The service facilities were inaugurated by Martin Schwenk,
Managing Director & CEO, Mercedes-Benz India and Tushar Kumar, Executive
Director and CEO, Silver Arrows.
Martin Schwenk, MD and CEO, Mercedes-Benz
India said that Mercedes-Benz
India has been continuously pushing boundaries for creating service
differentiation in the luxury car industry, as service excellence is becoming
the most critical loyalty driver. Customer service has been Mercedes-Benz area
of strength and has played a key role in our market success and we are
sustaining with our efforts in this direction. Our no. 1 ranking at the coveted
J.D. Power 2018 Study, in both Customer Satisfaction Index (CSI) is a testament
of this strategy. We have been relentlessly bettering our processes and will
continue to do so to become the ‘Mercedes of Service’ in the industry. As a
part of our “Go to Customer” strategy, we are glad to add two more world-class service
facilities from Silver Arrows in the National Capital. This will further cater
to the increasing customer base in the market and also promise a delightful ownership
experience to our customers.
Tushar Kumar,Executive Director and CEO,
Silver Arrows said that we are proud to continue our strong association with
the Three-pointed star for the last seven years. With two state-of-the-art facilities built in
tune with the icon’s global standards, we can now service over 18,000 cars per
year in the Delhi NCR region. At Silver Arrows, we believe in a strong emphasis
on service delight and the creation of these two dedicated facilities reaffirms
our deep commitment to our customers. We firmly believe that service
differentiation is going to have a long-term effect on customer’s perception of
the brand. We aim to deliver hassle-free experience to all our existing and potential
customers in the region.