By Tricitynews Reporter
Chandigarh Jan.05, 2021:- Standing true to its objective to provide an uninterrupted and
convenient television viewing experience, Dish TV India Limited, India’s
leading DTH Company has launched a new ‘Scan to Help’ feature for its DishTV
subscribers. Executed and conceptualized by the first runner-up team of
Dish-a-thon 2020 (which happens to be an in-house team- Team DishTV), the ‘Scan
to help’ feature is available on My DishTV app which is powered by Artificial
Intelligence & Machine Learning and supports Hindi and English language for
easy understanding.
With this feature, the company aims
to empower all existing and new subscribers for self-help in case of any
technical errors on the Set-top Box. Furthermore, the new feature also helps to
achieve higher C-SAT, reduction in calls to Dish TVs Call Centre, and an
opportunity to cross-sell. The subscribers can seamlessly initiate the
self-help journey by scanning the error plate and it will automatically share
an update on the account status and current subscription. In case of bad
weather conditions at the broadcasting center, it will take an update of the
weather conditions in the subscriber’s locality and proceed with technical
troubleshooting. The app will also provide an option to raise a ‘Service
Ticket’ within the journey itself.
Commenting
on the launch of the new feature, Anil
Dua, Executive Director & Group CEO, Dish TV India Limited, said
that Dish TV India has been
continuously investing in cutting edge technology to provide unparalleled
service and TV viewing experience to its customers. In this digital era,
technology-led solutions and offerings are paramount to achieving customer
satisfaction and this new AI-enabled tech feature is a step in the same
direction. What makes this feature extremely special is the fact that this idea
was proposed by one of the top 3 winning teams of Dish-a-thon 2020. This was an
in-house team, Team DishTV and they have taken the idea forward to its
solutioning and complete execution. New features like ‘Scan to help’ are set to
redefine and shape up the future of the M&E/Broadcasting industry.
The ‘Dish-a-thon 2020’ witnessed participation from across the country, with entries from 1500+ young and promising techies and 949 teams to display the best of their technical prowess.