By Tricitynews Reporter
Chandigarh
15th March:- Consumer is the driving
force behind any business but it is often seen consumer is the most vulnerable
part of the chain. Exploitation of consumers because of non-awareness of his
rights is common; hence there is a need for consumer movement. This was stated
by Pawan Kumar Bansal, former Union Minister while speaking at a seminar on
‘Consumer Awareness on Quality and Services’ held at Chandigarh Press Club,
Sector 27 here today on the occasion of World Consumer Day.
Pawan Bansal said
that when the Consumer Protection Act came into being in 1985 and many organizations
came together to generate awareness. After so many awareness levels have gone
up but people still need to know about their rights, and there should be
awareness sessions in schools and colleges and they must be made aware of how
legal action can be taken by a consumer without much formalities involved.
Justice K.C. Gupta
(Retd.) Punjab & Haryana High Court was a special speaker on the subject
and Sashi Rekha, Director, NABCB was the key note speaker who apprised
participants with the importance of certification of quality boards.
While speaking on the
occasion, Sashi Rekha said that we have an obligation to generate consumer
awareness because this country needs such awareness programs. They need to be
made aware of certifications, what is quality standard, what is technical
regulation, and what are the benefits of accreditation etc. The consumers need
to understand their rights as an informed and educated consumer is
always powerful. In the technical session Sashi Rekha in detail spoke
about voluntary standard and regulation and also told about the complaints
handling system.
The inaugural session ended
with the vote of thanks by Deepak Dhingra, Vice Chairman, Citizen Awareness
Group.
Rajesh Maheshwari, NABCB
highlighted Accreditation as well as product Certification. Representative from
BIS also made a speech on system product certification by BIS.
Prof. Vandana Kumar from
the Law Department, Panjab University, spoke on the need of quality goods and
services. The protection and promotion of consumer rights is important function
of the government and awareness is a necessity.
The event ended by vote of
thanks made by Surinder Verma, Secretary, CCC.
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