By Tricitynews
Chandigarh 26th September:- IndusInd Bank has always aimed at
creating path breaking solutions by leveraging emerging technologies. In
keeping up with this legacy, the Bank has launched its Artificial
Intelligence (AI) based Alexa Skill-‘IndusAssist’- that enables
its customers to conduct financial and non-financial banking transactions on
Amazon Echo and other Alexa-enabled devices using voice based commands. Alexa
is a virtual assistant developed by Amazon, and is capable of voice
interactions for music playback, booking cabs, ordering food, providing
information and much more.
IndusInd
Bank customers will need to undergo a one-time registration process for
linking their bank details using the Alexa app on their smartphone. Post
registration, all authentication and transaction requests will remain
voice-based, thus offering a more intuitive banking experience to customers.
They will now be able to recharge their mobile phones, pay credit card
bills and so on by voicing out simple commandments like “Alexa, ask IndusAssist
to recharge my mobile number”, “Alexa, ask IndusAssist to pay my credit card
bill”.
Using
voice based approach, IndusInd Bank aims to empower its customers for
initiating voice-based banking transactions such as fund transfer, bill
payments, recharges, account information with ease and efficiency. All the
transactions done through this medium are completely safe and secure,
following the 2-factor authentication guidelines prescribed by the regulator.
Speaking
about this tie-up, Ritesh Raj Saxena, EVP & Head–Savings, Digital
& Payments Business, IndusInd Bank said that like Amazon, we pride
ourselves in driving client experience around consumer technologies. The
integration of our chatbot “IndusAssist” with Alexa is our attempt at taking
banking beyond the banking channels to the Internet of Things. While most of the
banks have used text based chatbots for enabling daily transactions, we have
continued our legacy of being an innovative bank by providing these services
over voice as a medium of choice. With Alexa’s easy to use voice service backed
by Amazon’s rigorous security framework, we are confident of offering our
common clients the best banking experience, on the move.
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