By Tricitynews Reporter
Chandigarh 16th June:- State Bank of India today launched a Customer Relationship Management (CRM) solution, which will improve the quality of customer service through streamlined service management and enhanced customer focus. CRM solution is an integrated platform to engage with customers throughout the life cycle to drive customer centric culture, enhance customer experience and maximize customer relationship.
CRM platform will enable Bank’s frontline staff with required information and customer 360 degree view which will facilitate faster first time resolution, improvement in turnaround time and tracking of all interactions with customers in holistic way. The CRM solution was launched today at Chandigarh, Local Head Office by Sunil Kumar Tandon, Chief General Manager (Executive Support System), Corporate Centre, Mumbai in the presence of Anil Kishora, Chief General Manager, Chandigarh Circle and other senior executives.