By
Tricitynews
Chandigarh 14th August:- Volkswagen, Europe’s leading car
manufacturer has announced extended support and services for vehicles affected
by the untimely floods in Kerala. Due to heavy torrential rains that lashed the
city of Kerala and the subsequent water logging condition, Volkswagen has
announced free road-side assistance and special initiatives in support of
affected customers.
Customers
in Kerala can avail the free road-side assistance by dialing 1800 102 1155 or
1800 419 1155. Under road-side assist, affected cars would be transported free
of cost to the nearest Volkswagen dealer. To ensure customer support at this
crucial time, Volkswagen has issued flood-repair guidelines across dealerships
for a standardized repair approach and has geared-up technical support staff
and parts supply chain in the region. All affected customer vehicles will also
be supported with benefits on the service repair invoice by Volkswagen dealer
partners in Kerala.
The
Volkswagen team is closely monitoring the status of all vehicles under repair
to ensure quality repair and necessary actions.
Commenting
on the special initiative, Steffen Knapp, Director, Volkswagen Passenger Cars
said that at Volkswagen, customers are always at the centre of our initiatives.
With the state of Kerala experiencing torrential rains and water logging
causing heavy damage to the vehicles, we have taken special measures to ensure
customers receive a prompt response to their service requirements Our team of
highly experienced professionals at our dealer partners in Kerala: EVM Group
and Phoenix group are working round the clock to ensure quality and timely
service in order to bring the situation back to normal.
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