By Tricitynews
Chandigarh 12th July:- Thomas
Cook India, announced the launch of ‘TeeCee’, a unique AI powered chatbot, for
a seamless digital customer experience.
According to a report by Bain & Company
and Google, India has the second-highest active Internet user base globally at
390 Mn in 2018, the company’s growth reinforces this with over 27% of its
overall holidays being booked online.
TeeCee is part of a strategic
initiative to service thedigital-native customers, with a seamless near-human
experience, across digital devices.TeeCee is equipped with superior NLP
(Natural Language Processing) capabilities for better understanding of user
intent and offering appropriate services.
TeeCeeis built in association with
Sense forth’s proprietary conversational AI platform for intelligent assistants
that mimics human cognitive ability in understanding and actionizing user
intent.
Amit Madhan, President & Group
Head–Information Technology & E Business, Thomas Cook India said that
Thomas Cook India has always been at the forefront of cutting-edge digital
innovation that focuses on seamless customer experience. TeeCee is a key step
in our transformational journey to serving Digital First customers better. Our
phased roll out in this digital evolution will enable end-to-end Forex
transactions, which will be followed by Holiday and Visa service capabilities.
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