Chandigarh, April 14, 2021:- With a focus on providing
superior customer experience to its users, Vi, India’s leading telecom brand, has announced yet another
industry first integration with Google’s Business Messages. Vi has integrated its VIC ChatBoT with
Google’s Business Messages for providing 24x7 real-time customer service
to support all Vi users on Smartphones.
The AI powered VIC is
enabled with LIVE Agent connect for assisted services which is extended to
Google’s Business Messages also.
This innovation enables users searching for Vi or Vi Stores on Google
Search or Google Maps to find ‘Chat’ or ‘Message a Live Agent’ button against search results through which they can
interact with the virtual agent, VIC, to get their queries answered
instantaneously.
With this Vi has become the first brand in telecom, to integrate with
Google’s Business Messages in India.
Last year, Vi became the first operator to introduce Service ChatBot VIC
on WhatsApp – a revolutionary AI-powered digital customer service and support
virtual assistant. It has recently integrated payment of bills and
recharges on WhatsApp through VIC.
VIC enables Vi customers to get instant response on a host of service
requirements including bill payments, recharges, VAS, plan activation, new
connection, data balance, bill requests and much more. VIC is intuitive,
simple-to-use, secure and allows customers to converse with Vi by leveraging the power of AI.
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