By Tricitynews Reporter
Chandigarh
08th August:- FarEye,
a Global Logistics Management Solution announces its partnership with Blue Dart
to further enhance its customer experience and reduce its carbon footprint.
Blue Dart is South Asia's premier express air and integrated transportation
& Distribution Company and a differentiated solution provider for all
merchandise delivery offerings from e-tailing companies in the country. Today
Blue Dart is the largest express courier company with a 46.5% market share in
the organized air express segment in India and a 13.5% market share in the
organized ground express market.
A
leader in the express logistics industry in India, Blue Dart has been at the
forefront of best-in-class technological innovations and continuously invests
in technology to further improve its operational efficiency and enhance its superior
customer experience. Being a SaaS platform, FarEye became an apt fit as it
seamlessly integrated with the existing systems at Blue Dart, making the
company’s IT infrastructure more flexible and agile.
Under the partnership, FarEye’s
technology platform is managing deliveries for Blue Dart along with various
unique and innovative features like caller ID functionality to identify
customer call with docket number and other details, reattempt delivery option
for undelivered products (increases workforce efficiency and delivers enhanced
customer satisfaction), live monitoring of field executive on maps, click to
call and SMS etc. FarEye’s platform can also work in offline environment.
Anil
Khanna, Managing Director, Blue Dart said that Blue Dart is
delighted to partner with FarEye. We are a highly focused and insanely customer
centric brand and this partnership will only enable to enhance the experience
for our customers. FarEye’s platform is scalable, future-oriented and flexible and
has enabled us to have complete visibility of each shipment and keep the
customer informed at every step, ‘real-time’. It has also helped us in
automating first mile pickups and last mile deliveries and going almost
paperless, a small step in reinforcing our goal to have zero emissions by 2050.
KushalNahata,
Co-founder & CEO FarEye said that the dawn of
digitalization created the need for enterprises to adopt mobility solutions in
order to overcome the operational complexities with the help of an added visibility
layer. Our association with Blue Dart has been a massive learning for us and we
have tried to put in our best and rolled out innovative solutions based on
challenges faced by their team. The amount of learning we had working with Blue
Dart is immense and has been our greatest reward. FarEye is an enterprise grade
technology platform and we were lucky that Blue Dart evaluated us on capability
as compared to other MNC IT companies. This motivates us to work even harder to
be able to provideunbeatable innovative
products which help our clients deliver their brand promise 'real-time’.
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